Shop
Necklaces
Bracelets
Earrings
Rings
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Customer Service
Shipping
Unless otherwise specified in an item description, all of the
jewelry in my Etsy store is
ready-made and can be shipped within 24 hours of your order. Orders
placed before 6pm PST M-Th and Sunday will be shipped by USPS First
Class Mail the next business day. Orders placed on Friday and
Saturday will be shipped on Monday.
| Item ships from:
United States |
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ship to: |
| • United States: |
$2.75
($1.00 if shipped with another item) |
| • Canada: |
$4.00
($1.00 if shipped with another item) |
| • Everywhere Else: |
$6.75
($1.00 if shipped with another item) |
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Returns/Exchanges
There is a 20% restocking fee for all returns. Returns are accepted
for refund (less shipping fees), provided the request is received
within 15 business days and the item is in the same condition as
when it was sent, including all tags and/or labels. If an item is
received defective, please email me at
holly@hollywest.com upon receipt of item as soon as it is
received.
Exchanges can be made within 30 business days, provided item is in
the same condition as when it was sent, including all tags and/or
labels. There is no restocking fee for exchanges, however,
additional shipping charges will apply.
To ensure smooth handling of your return request, you must contact
us via email at
returns@hollywest.com to receive a Return Authorization Number
and mailing instructions.
Repairs
If jewelry purchased from Holly West Jewelry Design is in need of
repairs within six (6) months of purchase due to normal wear and
tear, please contact me via email at
repairs@hollywest.com to obtain a Repair Authorization Number
and mailing instructions.
Charges may apply. You will be notified at the time the jewelry is
assessed and prior to the beginning of repair.
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